Pak Mat Express

Support

Last updated: 13 May 2026

The Pak Mat Express app is a private workforce tool used by authorised delivery agents under contract with Pak Mat Express. This page explains how to get help with the app, your account, or an active delivery.

Contact

For account, login, delivery, or technical issues, email:
admin@pmwmedia.com

We aim to respond within 1 business day (Monday–Friday, 9am–6pm MYT). For urgent issues affecting an active delivery, contact your dispatcher directly through the channel provided at onboarding.

What we can help with

Login problems or lost agent code.
App crashes, errors, or unexpected behaviour.
Issues uploading a Proof-of-Delivery (POD) photo.
Location, camera, or notification permission problems.
Order assignment, acceptance, or status questions.
Earnings or commission queries.
Account closure or data deletion requests.

Common fixes to try first

Make sure you are running the latest version of the app from the App Store or Play Store.
Check that location, camera, and notification permissions are enabled in your device settings.
Confirm your device has a working data connection.
Sign out and sign back in with your agent code.

Account & data requests

To request a copy of your data, correct inaccurate information, or delete your account, email admin@pmwmedia.com from the address linked to your agent profile. See our Privacy Policy for full details on how your data is handled.

Operator

Pak Mat Express
Website: pakmatexpress.com